Terms of service
TERMS AND CONDITIONS
La Faraona does not sell or distribute any type of Cuban Cigars, tobacco or any Cuban made products.
Your complete satisfaction with our products is our goal. If for any reason your order did not meet your expectations, you may request a return of the order for a replacement or a refund of the purchased price within the first 10 days of your purchase. No returns of cigars after the 10 days of purchase. Additional items and or products will be returned at the discretion of La Faraona.
Contact us via email at: store@LaFaraonaocigars.com provide us with pertinent information concerning your order. We will respond to your email within 24 hours.
La Faraona Cigars does not sell / distribute / ship our products to anyone under the age of 21 nor does La Faraona Cigars sell or distribute cigarettes. Cigars and or related products from our website are not intended to be purchased or utilized by anyone under the age of 21. The purchaser by entering and utilizing our website com or any of our affiliated websites acknowledges that he/she is of lawful age and has paid any required fees, taxes and is legally entitled to possess tobacco products.
Shipping to post office box addresses is not permitted.
Certain items based on their weight and size limitations may not be eligible for shipment outside the United States. Oversized merchandise may be subject to additional shipping charges.
Normal shipping source USPS 2 Day, 3 Day and ground.
Priority Mail – Overnight shipping service is available additional shipping charges will apply contact customer support directly.
Order tracking will be provided with every order.
All cigar shipments will require a signature from someone over the age of 21 when cigars are being delivered.
La Faraona Cigars cannot sell or ship cigars to the following states (Maine, Iowa & Montana).
Butane: Due to FAA Federal regulations items such as Butane, and or any flammable liquids or gases will not be shipped on an expedited basis. The items will be shipped via USPS or UPS ground carriers. All lighters will be shipped empty (without fuel) Additional charges may apply due to packaging regulations.
Within the State of Florida shipping & handling charges are taxable. Customers purchasing our products from outside the State of Florida acknowledge that it is their responsibility for remitting any additional taxes to their appropriate local, state, federal taxing agency.
La Faraona Cigars is committed to always protecting and respecting the privacy of our customers and guest that visit or utilize our website. The following guidelines outline how we collect and use information from our customers and guest. We do not share, sell or distribute your information to other companies, agencies, entities. If you would like to unsubscribe to our newsletter or any communications from LaFaraonaCigars.com you may contact us store@LaFaraonaocigars.com and unsubscribe. By utilizing our website LaFaraonaCigars.com you are agreeing to the practices and policies described below.
If you have chosen to receive our newsletter by providing us your email address to LaFaraonaCigars.com we will be periodically be sending you our newsletter containing specials and other announcements. If you choose to unsubscribe from our newsletter (emails) or would like us to change any of your personal information do so by contacting us at store@LaFaraonacigars.com . These changes cannot be made over the phone.
CREDIT CARD SECURITY & ONLINE SAFETY
We utilize Secure Socket Layer 128 bit (SSL) through Shopify and industry standard information encryption system that protects private and personal information that your send us through our website including your credit card information.
La Faraona Cigars has a strong commitment to not sell our products to anyone under the age of 21. We utilize age verification through the Bouncer system by ShopPad.
At any time you may opt out of receiving further communications from LaFaraonaCigars.com. You can contact us at: store@LaFaraonacigars.com and we will remove you from any of our newsletters, or email marketing programs.
Google cookies do not collect any personal information and are only used to gather statics such as how many times our website is visited and what pages are navigated within our website. Cookies do not contain or store any personal sensitive information such as credit card information. Cookies are locally stored on your computer and can only be read by La Faraona Cigars.